2.2 System Configuration—Software

2.2.1 Class of Service (COS)

Description

Each extension is assigned a class of service (COS) number ( TRS-COS—Day/Night/Lunch [601-603]). The following features operate differently depending on an extension's COS.

a) TRS ( 1.8.1 Toll Restriction (TRS)) b) Walking COS ( 1.8.4 Walking COS)

Conditions

User Manual References

2.2.2 Group

Description

This PBX supports various types of groups.

1.	Outside (CO) Line Group Outside (CO) lines can be grouped into 8 outside (CO) line groups based on properties such as carrier or outside (CO) line type ( CO Line Group Number [404]). Each outside (CO) line can belong to only one outside (CO) line group.
2.	Extension Group Extensions can be grouped into 8 extension groups ( Extension Group [600]). Each extension group can have the following attribute set:
	a) Call Pickup Group b) Paging Group c) Idle Extension Hunting Group d) Uniform Call Distribution (UCD) Group e) Direct Inward System Access (DISA) Ring Group
	Every extension must belong to one extension group and cannot belong to more than one extension group. Assignable Extensions: Proprietary telephones (PTs)/single line telephones (SLTs) [Example]
	2.1. Call Pickup Group Using the Call Pickup feature, extensions can answer any calls within the call pickup group to which they belong. 2.2. Paging Group Using the Paging feature, extensions can make a page to any paging group, or answer a page made to any group. 2.3. Idle Extension Hunting Group If a called extension is busy, Idle Extension Hunting redirects the incoming call to an idle member of the same extension group ( Hunting Group Set [100]). When calls are received, idle extensions are automatically searched for according to a preprogrammed hunting type ( Hunting Type [101]): Circular Hunting or Terminated Hunting. 2.4. Uniform Call Distribution (UCD) Group A UCD group is a group of extensions that receives UCD calls directed to the group ( UCD Group [520]). To use this feature, "UCD" must be selected as the distribution method for the desired outside (CO) line port ( CO Line Mode—Day/Night/Lunch [414-416]). 2.5. Direct Inward System Access (DISA) Ring Group A DISA ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously. To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line port ( CO Line Mode—Day/Night/Lunch [414-416]) and "With AA" must be selected as the destination of incoming outside (CO) line calls via the DISA feature ( DISA Incoming Call Dial Mode [500]).

Feature Guide References

2.2.3 Time Service

Description

Time service modes are used by many PBX features to determine how they will function during different times of day. For example, incoming calls can be directed to sales staff during the day and to a Voice Processing System (VPS) at night, extension users can be prohibited from making long-distance calls during lunch time, etc. There are 3 time service modes—day, night, and lunch. The start times of each time service mode and end time of lunch mode are programmed for each day of the week in a Time Table.

1.	Time Service Switching Mode The current time service mode can switch automatically to another time service mode at the time assigned in the Time Table. It is possible, however, to switch time service modes manually. Whether time service modes are normally switched manually or automatically is determined through system programming ( Time Service Switching Mode [006]).
	Switching Mode Description Condition Automatic The current time service mode will switch automatically to another time service mode at the time assigned in the Time Table, and can be switched manually by pressing the Day, Night, or Lunch button or by entering the Time Service feature number. The current time service mode (day/night/lunch) and the switching mode (automatic/manual) can be switched manually by an extension assigned as the operator or manager extension. Manual The current time service mode will switch only when the Day, Night, or Lunch button is pressed or when the Time Service feature number is entered.
2.	Time Table A Time Table has 3 modes—day, night, and lunch. A Time Table can be programmed to control when each time service mode starts (and therefore, the previous time service mode ends), and can be programmed separately for each day of the week.
	[Programming Example: Time Table] Time Schedule* Day Night Lunch Start Time Start Time Start Time End Time Sunday Not Stored Not Stored Not Stored Not Stored Monday 09:00 17:00 12:00 13:00 Tuesday 09:00 17:00 12:00 13:00 (Cont.) : : : : : : : : : : * Time Service Start Time [007]
	[Visualisation of Time Schedule] Note that time service modes can be arranged as they are needed (for example, night mode can occur in the morning and afternoon, if necessary) and not all time service modes need to be used in a time schedule. Also note that day mode or night mode resumes automatically when lunch mode ends.
3.	Programming Items Using Time Service The following programming items will be affected by the time service:
	a) Flexible Outward Dialling—Day/Night/Lunch [405-407] b) Flexible Ringing—Day/Night/Lunch [408-410] c) Delayed Ringing—Day/Night/Lunch [411-413] d) CO Line Mode—Day/Night/Lunch [414-416] e) DRD Ring Pattern 2 Extension Assignment—Day/Night/Lunch [427-429] (New Zealand only) f) DRD Ring Pattern 3 Extension Assignment—Day/Night/Lunch [430-432] (New Zealand only) g) DISA IRNA to BV—Day/Night/Lunch [438-440] h) TRS-COS—Day/Night/Lunch [601-603] i) Doorphone Ringing—Day/Night/Lunch [700-702] j) Door Opener—Day/Night/Lunch [703-705]
4.	Day/Night/Lunch Button A flexible Direct Station Selection (DSS) button can customised as a Day, Night, or Lunch button by the operator or manager. These buttons can be used to switch the current time service mode.
	Each button shows the current status as follows: Light Pattern Status Off Day/Night/Lunch off Red on Day/Night/Lunch on Note Extension users can press the "#" key on their proprietary telephones (PTs) to display the current time service mode.

Conditions

•	The start times of each time service mode and end time of lunch mode can be specified through system programming ( Time Service Start Time [007]).

Feature Guide References

User Manual References

2.2.4 Operator/Manager Features

Description

This PBX supports one operator and one manager. Any extension can be designated as the operator through system programming ( Operator Assignment [008]). The operator is the destination of Operator Call. The extension connected to extension jack 01 is the manager extension. An extension assigned as the operator or manager extension is allowed to use certain features that most extensions cannot, as follows:

Feature Description Manager Password* Details in Manager Programming System Speed Dialling Number [001] Sets the System Speed Dialling number. Required • 1.6.1.5 Speed Dialling—Personal/System System Speed Dialling Name [011] Sets the System Speed Dialling name. Required • 1.6.1.5 Speed Dialling—Personal/System DISA Security Code [512] Sets the DISA security code. Required • 1.15.6 Direct Inward System Access (DISA) DISA Security Code Digits [530] Sets the number of digits for the DISA security code. Required • 1.15.6 Direct Inward System Access (DISA) Call Log Printout for Each Extension Prints and clears call logs for each extension. Required • 1.20.2 Call Log Printout for Each Extension Extension Password Set Sets the extension password. This password is used for the Walking COS feature and the Remote Extension Lock feature. Each extension's password should be unique. Required – Remote Extension Lock Sets or cancels Extension Lock on an extension remotely. Not required • 1.8.3 Extension Lock Time Service Switches the time service mode manually. Not required • 2.2.3 Time Service Remote Timed Reminder (Wake-up Call) Sets or cancels Timed Reminder to any extension remotely. Not required • 1.21.2 Timed Reminder Incoming Call Log in the Common Area—CLEAR ALL Clears all Caller ID information stored in the common area. Not required • 1.16.2 Incoming Call Log Incoming Call Log Display Lock in the Common Area Locks or unlocks the Incoming Call Log for the common area. Not required • 1.8.3 Extension Lock • 1.16.2 Incoming Call Log 301st Incoming Call Logged in the Common Area Selects how new calls are treated when Incoming Call Log for the common area is full. Not required • 1.16.2 Incoming Call Log Outgoing Message (OGM) for DISA/UCD Records and plays back OGMs used by DISA, Uniform Call Distribution (UCD), and 3-level Automated Attendant (AA). Erases OGMs used by DISA and UCD. Not required • 1.15.5 Outgoing Message (OGM) for DISA/UCD Date and Time Setting Adjusts the current date and time. Not required – Extension Lock—CANCEL ALL Cancels Extension Lock at all extensions. Not required • 1.8.3 Extension Lock LCS Password Control Clears the Live Call Screening (LCS) password. Not required • 1.19.1 Voice Mail APT Integration Common BV OGM Records, plays back, and erases a common BV OGM in the common message area that can be accessed by either the operator or manager. Not required • 1.15.7 Built-in Voice Message (BV)

* The system password may be entered instead of the extension password for the manager (manager password).

Operator Call An extension user can call the operator by entering the Operator Call number ( Automatic Line Access [121]), often simply, "0". If no operator is assigned, the caller will hear a reorder tone. If the Automatic Line Access number is assigned to "0" through system programming, the Operator Call number will be changed to "9".

Note For New Zealand, the Automatic Line Access number may be either 1 or 9.

User Manual References