An extension user can answer incoming calls using the following methods:

Called Extension

Feature

Description

Details in

A user's own extension (proprietary telephone [PT])

Line Preference—Incoming

A user can select the method to answer incoming calls.

• 1.4.1.2 Line Preference—Incoming

Direct One-touch Answering

A user can answer an incoming call simply by pressing the flashing CO or INTERCOM button.

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Hands-free Answerback

A user can answer calls automatically and establish a hands-free conversation.

• 1.4.1.4 Hands-free Answerback

A user's own extension (single line telephone [SLT])

Receiving Calls

A user can answer an incoming call simply by going off-hook.

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Another extension

Call Pickup

A user can pick up a call to a specific extension, a call within the user's extension group, or a call received by a Telephone Answering Machine (TAM) extension.

• 1.4.1.3 Call Pickup

A proprietary telephone (PT) user can select the method used to answer incoming calls from the following 3 line preferences.
Each of these line preferences can be selected by each extension through personal programming (Line Preference—Incoming).

Type

Description

No Line

A user can select a line by pressing the desired Outside (CO) Line Access button to answer an incoming call after going off-hook.

Prime Line

A user can answer a call arriving at a flexible CO button (assigned as the "Prime Line") simply by going off-hook.

Ringing Line (default)

A user can answer a call ringing at one's own telephone simply by going off-hook.

•	Ringing methods can be selected from among immediate, delayed, no ringing, or no incoming calls (disable) through system programming ( Flexible Ringing—Day/Night/Lunch [408-410], Delayed Ringing—Day/Night/Lunch [411-413]).
•	A single line telephone (SLT) user can select "Ringing Line" mode only.
•	A flexible CO button should be assigned as an Outside (CO) Line Access button (Single-CO [S-CO], Group-CO [G-CO] or Other-CO [O-CO]) before selecting a line preference.
•	Setting a new line preference clears the previous line preference.
•	In "Prime Line" mode, if a PT user receives an incoming call on a line other than the "Prime Line", the user must go off-hook and then press the corresponding flashing CO button to answer the call.

An extension user can answer a call ringing at another extension by entering the appropriate feature numbers.
The following types of Call Pickup are available:

Type

Description

Directed Call Pickup

A call to a specific extension is answered.

Group Call Pickup

A call to an extension in the same extension group (

Extension Group [600]) is answered.

Call Retrieving from a Telephone Answering Machine (TAM)

A call received by a preprogrammed TAM extension (

TAM Extension [611]) is answered.

Call Pickup Deny
An extension user can prevent other extensions from picking up calls ringing at his or her own extension. If this feature is enabled, other users will hear a reorder tone when trying to pick up calls.

[Directed/Group Call Pickup]
•	Call Pickup applies to: Intercom calls (except calls from Hold Recall and Camp-on Recall), outside (CO) line calls, and doorphone calls (even when the extension is not assigned as a destination for doorphone calls.)
•	An extension user will hear a confirmation tone when he or she picks up the call with the Directed Call Pickup or Group Call Pickup feature. It is possible to eliminate the tone through system programming ( Call Pickup Tone [117]).

[Group Call Pickup]
•	By setting system programming ( Pickup Group [127]) in advance, an extension user can pick up a call to another extension in the same extension group simply by going off-hook, even if his or her extension is not ringing.

A user with a speakerphone-equipped proprietary telephone (PT) can answer intercom calls automatically without lifting the handset. When a call is received at an extension that is in Hands-free Answerback mode, the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is automatically established.

•	Hands-free Answerback applies to: Intercom calls (not including outside (CO) line calls or doorphone calls)
•	When an outside (CO) line call is transferred to an extension, this feature is overridden and a ring tone is heard.