7.8 UCD [8]
7.8.1 UCD [8-1]
| Extensions can be assigned as members of an extension group. If that extension group has been assigned as a Uniform Call Distribution (UCD) group, calls to the extension group are distributed to its member extensions as programmed. One extension group can be assigned as a UCD group. |
UCD Group
| Selects the extension group that functions as a UCD group. |
Value Range
UCD Waiting Message
| Selects the UCD outgoing message (OGM) sent to the caller when a call arrives at a UCD group and no extension in the group is available. |
Value Range
Mode—UCD Busy Mode
| Selects how UCD calls are handled when all extensions in a UCD group are busy. When Disconnect-OGM or Intercept-DISA is selected in this programme, a DISA/UCD OGM number must be specified. |
Value Range
| Disconnect, Disconnect-OGM (OGM 1–8), Intercept-Normal, Intercept-DISA (OGM 1–8) |
Mode—UCD Intercept Mode
| Selects how UCD calls are handled when the destination does not answer the call within a preprogrammed time period. |
Value Range
Timers—UCD Busy Waiting Time
| Selects the length of time in either minutes or seconds that the PBX holds an incoming outside (CO) line call via the UCD feature when all extensions in the UCD group are busy. |
Value Range
| minutes (1–32), seconds (1–59) |
Timers—UCD Message Interval Time
| Selects the length of time between repeated UCD OGMs when all extensions in the UCD group are busy. |
Value Range
| 30 s, 1 min, 1.5 min, 2 min |
Timers—UCD Ring Time before Intercept
| Selects the length of time until an unanswered UCD call is redirected to the intercept destination (Intercept Routing—No Answer feature). |
Value Range
| 10 s, 20 s, 30 s, 40 s, 60 s, 120 s |
Timers—UCD Ring Time after Intercept
| Selects the length of time to ring the destination extension when a UCD call is redirected to the intercept destination. |
Value Range
| 10 s, 20 s, 30 s, 40 s, 60 s, 120 s |