4.1 Troubleshooting

4.1.1 Troubleshooting

Problem	Remedy
I cannot make calls using the telephone.	• The telephone is locked. Unlock your telephone. ( 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock), 2.1.1 Locking Other Extensions (Remote Extension Lock))
Some features do not function.	• System management may restrict certain features. Consult your manager or dealer.
I cannot make calls to other extensions using a proprietary telephone (PT).	• An idle or assigned outside (CO) line is being seized. The line seized when going off-hook was changed in personal settings. ( 3.1.2 Changing Personal Settings Using Programming Mode) If this setting has been changed, press the INTERCOM button after going off-hook, and then follow the instructions.
My new telephone does not function correctly.	• The previous extension's settings have not been cleared. Clear the settings and then programme your desired settings again. ( 1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear), 3.1.2 Changing Personal Settings Using Programming Mode, 3.1.3 Customising the Buttons)
My PT does not have the button needed to perform a certain operation.	• Some models do not have certain feature buttons. Customise a flexible button to function as the desired button. ( 3.1.3 Customising the Buttons) Enter the specified feature number instead of pressing the feature button. ( 1.1.1 Before Operating a Telephone)
When I try to make an outside (CO) line call, I hear a reorder tone, or the display shows "Restricted".	• The telephone is locked. Unlock your telephone. ( 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock), 2.1.1 Locking Other Extensions (Remote Extension Lock)) • Toll restriction is activated. Consult your manager or dealer. • An account code is required. ( 1.2.6 Using Your Calling Privileges at Another Extension (Walking COS), Using an Account Code (Account Code Entry) in 1.2.1 Basic Calling)
I cannot make an outside (CO) line call using a One-touch Dialling button or Speed Dialling.	• An outside (CO) line access number was not stored with the phone number. An outside (CO) line access number is required for outside (CO) line calls. ( 1.2.1 Basic Calling, 3.1.3 Customising the Buttons)
During a conversation with an outside party, the call was disconnected.	• The specified time limit has run out. (1.4.1 Transferring a Call (Call Transfer), 1.4.5 Talking to Multiple Parties (Conference)) Consult your dealer about extending the time limit, if necessary.
The Redial feature does not function.	• The stored number is more than 64 digits long, or is an extension number. ( 1.2.3 Redialling ) Redialling can only be used with outside (CO) line numbers of 64 digits or less.
I cannot access computer services, telephone banking, etc.	• A tone signal is required and your outside (CO) line is set to "Pulse". ( 1.4.9 Changing the Dialling Mode (Pulse to Tone Conversion)) Change the dialling mode.
Computer or fax machine communication was interrupted.	• An indication tone may have interrupted communication. ( 1.7.6 Protecting Your Line against Notification Tones (Data Line Security)) Set your line to not receive signalling tones.
I cannot send a call waiting tone to the dialled extension.	• The other party has not set the Call Waiting feature. ( Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]), 1.4.4 Answering Call Waiting, 1.7.3 Receiving Call Waiting ) • The other party has set Data Line Security. ( 1.7.6 Protecting Your Line against Notification Tones (Data Line Security))
I forgot my extension password.	• Ask your manager to assist you. ( 2.1.7 Changing System Settings Using Programming Mode)
Music started playing through the telephone's speaker.	• This is Background Music (BGM). ( 1.7.5 Turning on the Background Music (BGM) ) Turn off the music by entering "1" while on-hook. Ask your manager or dealer to set your extension not to play music when "1" is entered while on-hook.
I want to prevent a number that is stored in memory from being displayed when making a call.	• Conceal the number. ( 3.1.3 Customising the Buttons)
I want to confirm my extension number.	• Confirm your extension number by pressing the "" key 2 times while on-hook, or through personal programming. ( Your Extension Number in 1.1.1 Before Operating a Telephone, 3.1.2 Changing Personal Settings Using Programming Mode)
The date and/or time are not correct.	• Ask your operator or manager to change the date or time. ( Date & Time Set in 2.1.7 Changing System Settings Using Programming Mode)
The display is dim.	• Change the display contrast level. ( 1.1.1 Before Operating a Telephone)
The MESSAGE/Message button light or Message/Ringer Lamp is lit.	• There are 3 possible reasons: (1) Someone has left a message waiting indication for you, (2) Someone has left a Built-in Voice Message (BV) for you, or (3) Someone has left a Voice Mail message for you. Press the MESSAGE/Message button to call the party back or receive the message.
"Voice Msg Full" is displayed.	• The maximum voice message recording time has been reached. Delete voice messages stored in your personal message area or in the common message area. It may take about 10 seconds for the display to return to the idle status display even if the remaining recording time becomes 5 minutes or more. ( 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]))
A power failure has occurred.	• When a power failure occurs... All functions of the PBX and Panasonic PTs stop. The following outside (CO) lines will be connected to the assigned SLTs: Outside (CO) line 1: extension jack 01 Outside (CO) line 4: extension jack 09 Outside (CO) line 7: extension jack 17 This allows outside (CO) line conversations between the specified SLTs and outside destinations. • When the power is turned back on... Your PBX restarts with the stored data automatically. Memory is protected by a factory-provided lithium battery. There is no memory loss except for the data associated with Automatic Callback Busy, Redial, and Call Park.